SHIPPING POLICY

Domestic Shipping Policy

 

Shipment processing time

All orders are processed within [number of business days]. 

 

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes. 

 

Shipping rates and delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

         Shipment method                              Estimated delivery time                              Shipment cost

 

 UK STANDARD                                    3 - 5 Working Days                                        £9.99

 

  INT STANDARD                                      Up To 28 Days                                           £19.99

 

                UK FREE                                              7 - 14 Working Days                           (On Orders Over £75)

   

 

(Due To The Corona Virus Pandemic Some Delivery Delays May Occur Please Allow Upto 28 Days Before Opening An "Item Not Recieved" Case Via Email.)


 

Shipment to P.O. boxes or APO/FPO addresses

We Do Not Ship To APO, FPO Or P.O. Box Addresses

 

Shipment confirmation and order tracking

Once Your Order Is Complete You Will Receive An Order Confirmation Via Yoru Registered Email Address. 

Once Your Order Has Been Shipped, You will Receive A Shipping Confirmation Email Along With A Tracking Number (Where Tracking Has Been Provided)

Customs, duties, and taxes

Ministeps.co.uk is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Ministeps.co.uk is not liable for any products damaged or lost during shipping.

If you received your order damaged,

please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging material and damaged goods before filing a claim.

 

International Shipping Policy

Coming Soon

 

For more information, contact us using the information available HERE.

RETURN & EXCHANGE POLICY

In the event that you are not completely satisfied with your order,

You have 14 days From The Day You Receive The Items to return the goods 

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.

Certain Product Are NON Refundable & Include But Are Not Limited To Baby Mats Ect Due To Hygiene Purposes

In The First Instance Please Email Us With Your Return Details To sales@ministeps.co.uk 

(We Will Give You The Address To Return Your Items To In Our Reply To Your Email)

In the event an item received by you is broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. 

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Please Forward Your Return Tracking Number To Us ASAP  

 

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us or give us a call Using The Details HERE